Verified

To earn and maintain the DIMBY Preferred Provider Badge, a company must have a strong and consistent track record of customer service over a period of a year or more. We evaluate a company's commitment to customer service with satisfaction surveys, low refund rates, and unsolicited customer feedback. Perhaps most importantly, we look to how employees and management respond to customers who are not satisfied with the service they receive. We believe the best companies take extreme ownership of the customer's satisfaction and do whatever it takes to make the customer happy.